Perceived Work Overload, Exhaustion, and Organizational Commitment Among Employees of a Colombian Bank
DOI:
https://doi.org/10.69821/jowhes.v3i2.30Keywords:
workload, work-related exhaustion, psychological well-being, organizational commitment, bank employeesAbstract
To describe perceptions of work overload, well-being, and organizational commitment in a sample of employees from a Colombian bank. This quantitative, non-experimental, cross-sectional study analyzed aggregate response distributions from an eleven-item, five-category agreement survey. Data represented 50 employees of Banco Agrario de Colombia; two items had 49 and 48 valid responses. Item-level frequencies, percentages, means, and descriptive standard deviations were calculated. Thirty-four of 49 respondents (69.4%) strongly agreed or agreed that task volume generated stress, and 39 of 50 (78%) reported physical or mental exhaustion at the end of the workday. By contrast, six (12%) agreed that they had difficulty mentally disconnecting during free time, and seven (14%) perceived worsening mental health since starting hybrid work. Forty-eight participants (96%) identified with organizational goals and values.Perceived work pressure, end-of-day exhaustion, perceived mental health change, and organizational identification displayed distinct response patterns. Aggregate data cannot establish individual associations, differences across work arrangements, or causal or longitudinal effects. Findings provide institution-specific descriptive evidence and motivate further assessment using validated instruments.
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